Support Channels

  • 1 hour ticket response time

  • An Easy–to–Navigate Help Center

  • The Help section included in your Site Control Panel offers a collection of help articles and commonly asked questions. Aimed toward resolving any common issue that you might come across, they are written by our support team of trained technicians.

  • Top quality support service

  • Educational Video Clips

  • We have compiled a collection of instructional video tutorials that detailedly illustrate how to address a common problem connected with your shared hosting account. You can find the training videos in the Help Center.

  • Intuitive help center

  • A 60–Minute Response Time Guarantee

  • With all our semi–dedicated servers, we offer a round–the–clock help desk service with a 60–minute response time guarantee. Our team of seasoned technicians will be at your disposal to answer all the enquiries that you might have. During off–peak periods, a response will be supplied within just twenty minutes.