Tech Support Channels

  • 1 hour ticket response time

  • A Sixty–Minute Support Ticket Response Time Guarantee

  • Every single assistance request you send to us will be dealt with within maximum one hour. If your support ticket or e–mail calls for additional assistance from a server administrator, we’ll forward it and leave a note to let you know that your issue is being examined. If you take advantage of our Administration Services package, all of the server administration services included there will be executed at a time that is convenient for you.

  • Top quality support service

  • A Top–Class Customer Service

  • We’ll be online for you 24–7–365 to answer any inquiries that you may have about our Site Control Panel or any of the applications that we have installed for you on the dedicated server. In case you also need help handling server management tasks, you can resort to our Administration Services package, which includes data backup hard disk drive storage space, weekly Operating System updates, server monitoring and rebooting services, as well as problem troubleshooting and software installation services.

  • Intuitive help center

  • A User–Friendly Help Area

  • We have equipped the Site Control Panel with a detailed knowledgebase, which features extensive explanations of all its features and functionalities. Furthermore, we have created in–depth video tutorials that will further disclose to you how to carry out a given operation or solve a commonly encountered problem. The help articles and the video tutorials are readily accessible from each section of the Site Control Panel through the Videos and Help buttons located in the upper right corner.