There are plenty of shared hosting companies available, yet many of them are resellers who have minimal resources, particularly when it comes to support. One way to distinguish them is the option to reach the company over the telephone. The type of support that you will receive via this particular method of communication varies based on the service provider - a few of them provide dedicated phone support, while others offer basic and customer support only because some issues are more time-consuming and it is much easier to be resolved with a trouble ticket, particularly when the situation needs to be escalated. Nonetheless, it's good to find that you can always contact your hosting supplier as there're plenty of small-scale issues which can be taken care of without difficulty and in a very timely manner with a phone call, not mentioning that you're able to get additional information for the services before you become a customer.

Phone Support in Shared Hosting

We know that having the option to speak with a live agent is very important, so we have three support lines all around the world (Australia, USA and UK) and you have the option to reach us over the phone for 14 hours a day. In case you consider getting one of our shared hosting, for instance, you can call us and find out more about our solutions prior to ordering to ensure that we do match all of the system requirements for your web sites. Following the purchase, you will be able to get in touch with us about any kind of sales and billing issues you may experience, or receive any kind of general or basic technical info you need. We've tried to find the optimal balance between phone and ticket support, so for solely technical issues you will have to use the ticketing system, that will help you keep track of the communication along with any new developments in the resolution of your issue.

Phone Support in Semi-dedicated Hosting

Any time you need additional information for the semi-dedicated hosting that we provide, you are able to call any of the three support lines that we have worldwide - in the U.S.A., Great Britain and Australia. In this way, you are able to check ahead of time whether our services are suitable for your web sites. In case you're already our client and you own a semi-dedicated account, you're able to reach us over the phone for fourteen hours every day about any billing or common questions. For entirely tech problems you can employ our ticketing system to contact our tech support because sometroubles just need more time to be taken care of, but we will help you on the phone with various minor tech problems as well, saving you the time and efforts.