If you’ve ever got any queries regarding the web hosting service or you experience a problem with your websites, you’ll need to get in touch with the respective web hosting provider’s customer support team. It may not make a difference how swiftly they’ll reply if you’ve got an inquiry of a generic nature, but a problem like a blundered app update, for instance, may result in your website becoming broken or invisible on the Internet. And the longer you wait for the support team to help you out, the longer the website will be inoperative. In case you offer goods or services online, any outage will affect your site undesirably and you can lose current or potential customers. Many web hosting providers, especially resellers, reply to emails and trouble tickets within 24 hours, but in the online age that is much too long, as customers will scarcely ever go back to a website that’s not functioning correctly over extended periods of time.

One-Hour Response Guarantee in Shared Hosting

With a shared hosting from us, you can forget about waiting around for hours, or even a whole day, to obtain a reply to a support ticket or an email. Irrespective of when you contact us, we’ll assist you within maximum 1 hour with any sales or technical questions that you might have. In fact, our actual response time almost never surpasses twenty to thirty minutes. Since we’re working 24-7, you will always obtain help in a timely manner and we are aware of how essential this is in the digital era. Soon after you contact us, we will answer your queries. In case you experience any technical issue, we’ll rectify it for you, or we’ll give you all the necessary information in case there’s something that you need to do on your end.

One-Hour Response Guarantee in Semi-dedicated Hosting

Because we understand how important it is to receive well-timed assistance, we guarantee that you’ll never have to wait around for more than 1 hour to get a reply to any ticket that you submit via your semi-dedicated server Control Panel. In fact, you’ll rarely have to wait around for more than 20-30 minutes and this is valid for any enquiry irrespective of what its nature is – technical, general or billing. Plus, our technical and customer support team is available 24-7, which is the reason why even if you open a ticket during public holidays, you will always get an immediate reply, which will contain the answer to a question, the solution to an obstacle or the details necessary to sort out an issue yourself – in case there’s something that you need to do on your end. With us, you will never have to spend a whole day awaiting a response like you would with lots of other hosting companies.