A ticketing system is the most common channel of correspondence that web hosting companies offer to their clients. It’s most often part of the billing account and is the best way to tackle a problem that requires some time to examine or that has to be forwarded to a server administrator. Thus, all comments supplied by either side will be stored in the same location in the event that someone else wants to work on the issue at hand and the information in the ticket will be accessible to all parties. The negative side of deploying a ticketing system with most web hosting platforms is that it’s not integrated into the web hosting Control Panel, which means that you’ll need to sign in and out of no less than 2 accounts to execute a certain procedure or to get in touch with the hosting company’s help desk staff. In case you would like to administer a couple of domains and each one of them is hosted in its very own account, you’ll need to use an even larger number of accounts at the same time. Besides, it can take a substantial period of time for the provider to process your tickets.

Integrated Ticketing System in Shared Hosting

The ticketing system that we are using for our shared hosting is not separate from the web hosting account. It’s an indivisible part of our all-inclusive Hepsia Control Panel and you’ll be able to visit it whenever you want with only several clicks of the mouse, without needing to log out of your hosting account. The ticketing system includes a quick-search box, so you can track down the status of de facto any support ticket that you’ve already posted, if required. Furthermore, you can see knowledge base articles that are relevant to various problem categories, which you can choose, so you can learn how to resolve a given problem even before you post a ticket. The response time is maximum one hour, which goes to say that you can obtain quick assistance at any moment and in case our tech support staff suggests that you should do something in your account, you can do it instantaneously without the need to log out of the Hepsia Control Panel.

Integrated Ticketing System in Semi-dedicated Hosting

In case you’ve got a semi-dedicated server account with our company and you want to contact our customer support staff members, you’ll be able to open a ticket directly from your Hepsia Control Panel instead of going through a completely different customer support platform as you’ll have to do with most web hosting providers on the market. Our integrated ticketing system will permit you to open a new ticket without any efforts and to search through older tickets using a clever search filter. Additionally, you will be able to check the applicable knowledgebase articles that our system will present to you depending on the problem category that you pick for your new ticket. You can do all the abovementioned procedures without leaving your Control Panel at any time, which implies that if you experience any predicament or have an enquiry, you can get in touch with our technicians and fix the given issue in less than an hour through one support platform.