The availability of the customer and technical support that a shared hosting company offers can tell you a lot for the services that they offer too. In the event that you can use only e-mails and / or tickets, you have almost certainly found some reseller not the web hosting provider. If this is the case, you'll have to wait for a couple of days to get a problem resolved since your reseller may not be checking their communication on a regular basis or they may have to get in touch with the real website hosting company for additional help. When the provider provides you with various ways of communication with fast response time that are available at any time, they're almost certainly the top provider, not just a reseller. Therefore you'll reap the benefits of prompt assistance and top quality support since they'll have immediate access to the servers where your account will be created. Whatever the issue - sales or technical, it is always much better to communicate with your web hosting company right away by using your favourite method of communication.

24/7 Customer Support in Shared Hosting

The customer and technical support services for all our shared hosting packages are twenty-four-seven, therefore you can forget about waiting for a few days in order to receive assistance. If you are not our client yet, you can phone us, chat with an agent or send an e-mail. In case you already have an account, you're able to open a support ticket in addition to the other three methods of communication. You're able to pick the most suitable way to contact us depending on where you are or what kind of device you use. We can assist you for more or less any hosting-related query that you may have or issue that you can experience and even if you contact us during the weekend or on official holidays, we will be available 24/7. For more technical or time-consuming matters you could open a support ticket, but even in such a case the max response time will never exceed 60 minutes.

24/7 Customer Support in Semi-dedicated Hosting

We are aware how crucial it is to get timely assistance, in particular when your site is not running as it should be for whatever reason. All our semi-dedicated hosting come with 24/7 customer and tech support, so in case something happens, you're able to use several methods to contact us - phone line with several local numbers globally, live chat, emails and support tickets. The first two choices are for billing, pre-sales and general issues, so if you don't have an account yet, for example, you'll be able to receive additional information about our services, or we can help you with uncomplicated tech problems. The second two options are for strictly tech troubles or everything that is more time-consuming considering that it's quicker to follow the conversation between you and our tech support crew. The warranted maximum response time for them is just an hour, the actual one - 15-20 minutes, therefore you will not need to wait for an entire day to get assistance as you may have to do when using the services of various other service providers.

24/7 Customer Support in VPS

If you have a Virtual Private Server through our company, you'll be able to get in touch with us 24/7 for any kind of server-related issue or forvarious problems and / or questions regarding the pre-installed software the server is equipped with. If you haven't ordered your virtual private server package yet, you'll be able to learn more about our solutions by giving us a phone call or by using the live chat service. For more tech problems, you can send an email message or open a trouble ticket from your billing Control Panel and you'll get support within less than one hour irrespective of the time of the day, even on holidays and weekends. The typical response time in most cases does not extend past 30 mins. If you'd like to have assistance with third-party software, you're able to reap the benefits of the Managed Services upgrade which you can include to every single VPS package and our administrators will help you with any installation or troubleshooting problem you could have encountered.

24/7 Customer Support in Dedicated Hosting

All of the dedicated server packages that we supply come with 24/7 support through several methods of communication and with a 1-hour max response time warranty. If you want to learn more about the plans or you have various billing or general questions, you can phone one of the local numbers that we have worldwide or you could use our live chat support and consult with a live agent. For strictly technical issues which require assistance from a technical support person or an administrator, you're able to open a ticket from your billing Control Panel or you could send an e-mail message, as these channels are more appropriate to keep track of a given issue. The reply time for them rarely surpasses 30 minutes, therefore you can forget all about having to wait for an entire day to get help. Our support service is available for all of the server-related issues, which includes the pre-installed software. In the event that you want assistance for third-party applications, you can consider obtaining the Managed Services upgrade that we supply with all plans.